Handling Incident Response following Security Standard Operations Procedure Using an organized approach to address, as well as manage a computer incident or a security breach is known as incident response. The objective of applying an incident response is to manage the situation that would limit the incurred damage, as well as reducing costs and recovery time. In this approach, it also requires a policy that defines, in specific terms, the composition of an incident and provides a step process that will be applied to resolve the problem. The computer incident team, security, IT staff, representatives from the legal, human resources and public relations departments make up the organization’s incident response. SANS (SysAdmin, Audit, Network and Security) Institute, a world-class security operations center, in their experiences in handling computer incidents, they have offered these steps to address an incident effectively.
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Knowing that there is always a possibility of a security breach or computer incident, an organization must first prepare how to address this by educating its users and IT staff on the importance of an updated security measures and, at the same time, training them how to respond to computer and network security incidents properly and quickly.
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Creating an incident response team is necessary so the group’s task is to determine whether an incident is a security threat and act on it. If the team finds out that the incident is a security incident, they can contact CERT (Computer Emergency Response Team) Coordination center, which can track the internet security activity and has current information on viruses and worms. The team continues to determine as to how far has the problem spread over the systems and devices and contains the spreading by disconnecting the affected areas in order to prevent further damage. As soon as the team finds out the origin of the incident, the root cause and all traces of the malicious code are removed. After eradicating the root cause and traces of the malicious code, the data and software are restored from the already clean, backup files, making sure that no vulnerabilities remain and that systems are monitored for any sign of recurrence. The team evaluates on the incident and how it was handled and make recommendations as basis for future response and for preventing recurrence. It is vital for an organization to hire qualified IT employees who has the training to handle computer incidents, such that they can fill in the role of incident responders and security operations center analysts when the organization puts them as a team to handle incident problems. Large corporations with extensive networks put premium on outsourcing security providers or contracting specialists to help them in their incident problems. To most organizations, they utilize a mix of their in-house incident team collaborating with an outsourced security analysts. Regardless of what the team structure may be, the organization must see to it that their incident responder team must have the training coming from a security provider that has the reputation of a global security standard service.